Gianluca Brugnoli
Service Design, User Experience Design and Design Thinking
/ Articles, posts and presentations
Brugnoli Gianluca
Connecting the Dots of User Experience, Journal of Information Architecture, Issue 1 Volume 1, Spring 2009
Mangiaracina Riccardo, Brugnoli Gianluca, Alessandro Perego
The eCommerce Customer Journey: A Model to Assess and Compare the User Experience of the eCommerce Websites, Journal of Internet Banking and Commerce, December 2009, vol. 14, no.3
Designing Smart Experiences
The smart and invisible future of interactions and services., Medium, 2015.
UX Design: the user is not enough, Medium, 2013.
Experience transformation by design,
UX STRAT Europe 2016
New Cities Summit Paris: Navigating the Meta-City, Workshop, 2012
Mobile Commerce in Italy 2011, Presentation, November 2011
Multichannel me. Chasing after the multichannel user, Presentation, December 2010
Beyond the touch points. The convergence of service and experience design, Presentation, December 2009
The touch points matrix. The design of multichannel interactive systems, Presentation, February 2009
Browser Wars, Design Mind, Fall 2008.