gianluca brugnoli

User experience strategy and design thinking

/ Articles, posts and presentations

  • Brugnoli Gianluca
    Connecting the Dots of User Experience, Journal of Information Architecture, Issue 1 Volume 1, Spring 2009
  • Mangiaracina Riccardo, Brugnoli Gianluca, Alessandro Perego
    The eCommerce Customer Journey: A Model to Assess and Compare the User Experience of the eCommerce Websites, Journal of Internet Banking and Commerce, December 2009, vol. 14, no.3
  • Designing Smart Experiences The smart and invisible future of interactions and services., Medium, 2015.
  • UX Design: the user is not enough, Medium, 2013.
  • Experience transformation by design, UX STRAT Europe 2016
  • New Cities Summit Paris: “Navigating the Meta-City.”, Workshop, 2012
  • Mobile Commerce in Italy 2011, Presentation, November 2011
  • Multichannel me. Chasing after the multichannel user, Presentation, December 2010
  • Beyond the touch points. The convergence of service and experience design, Presentation, December 2009
  • The touch points matrix. The design of multichannel interactive systems, Presentation, February 2009
  • Browser Wars, Design Mind, Fall 2008.